Return/Refund 退換售後

退換保證

本網站為您提供優質的產品和售後服務,為每件貨品提供7日退換購物保障(不包括“不可退換的產品”)。大部分本網站購買的產品可於送貨簽收後7日內將貨品完整退回, 退換前請聯絡我們,詳見退貨流程。我們收到退回的貨品後會退回相應款項,詳見退款流程。

 

 

 

 

退換時效

退換貨和退款的有效時間為每件貨品顧客簽收後算起7日內。按照合作物流平台顯示的實際簽收日期為準,如果合作物流平台未顯示實際簽收日期,則本網站根據配送區域、距離等因素和客戶服務員確認的實際到期日為準。

 

 

 

退換條件

退換的產品必須為完整未開封并包裝完好的狀態,以下情況和產品恕不接受退換貨品和退款:

非本網站出售的產品;

任何店鋪購買的產品;

收貨期超過有效時間的產品;

已開封或已使用的產品;

未保持完好包裝、已破損或不完整的產品;

任何免費贈品,試用裝,或禮品;

任何折扣、特賣和清貨的產品;

任何於貨品說明頁注明不接受退換的貨品;

網站的圖片、介紹、包裝、零售價格等所有咨詢僅供參考,不接受實物與介紹不符的退換,如有版本等差異的產品,具體以收到的實物為準;

本網站保證進貨渠道和品質,不接受非質量問題的退換,如個人膚質問題;

簽收時請查驗貨品和保質期,如有問題可以立刻拒簽,簽收後一般不接受非質量問題的退換;

如有任何異議,本網站保留最終決定權。

 

 

 

 

 

換貨政策

本網站服務態度專業謹慎,確保產品品質良好,訂單送出前會一再檢查,確保產品無誤,包裝無損才會付運。唯有長途的運輸過程,才可能會引致貨品破損。如遇有此情況,請拍照存證,收貨當天聯繫我們,并按照「退貨流程」退回貨品。

我們同意退換并收到您退回的有問題、破損、或者誤送的產品後,會根據您訂單的送貨方式,安排盡快再次運送貨品,而不收取任何運費。請注意,顧客須負責退回貨品的所有運費。

如遇到退回的貨品已經售完,我們會將貨品的退款以原本或者協議的退款方式退回給您。

 

 

 

 

 

Return Guarantee

Our website provides you with best products and after-sales service and provides 7-days return shopping guarantee for each item (excluding "non-returnable products"). Most of the products purchased on this website can be returned in full within 7 days after the delivery sign. Please contact us before returning. Please refer to the return process for details. After we receive the returned goods, we will refund the corresponding money, see the refund process for details.

 

Time Limit for return

 

The effective time for returns and refunds is within 7 days after the customer received the item. According to the actual signing date displayed by the cooperative logistics platform, if the cooperative logistics platform does not display the actual signing date, this website shall prevail according to the delivery area, distance and other factors and the actual expiration date confirmed by the customer service staff.Text

Return Policy

The returned product must be in a complete, unopened and well-packaged state. The following conditions and products will not accept returns and refunds:

Products not sold on this website;

Products purchased at any store;

Products whose delivery period exceeds the validity period;

Products that have been opened or used;

Products that are not well packaged, damaged or incomplete;

Any free gifts, trial packs, or gifts;

Any discount, sale and clearance products;

Any product that is stated on the product description page that no return is acceptable;

All inquiries about pictures, introduction, packaging, retail prices, etc. on the website are for reference only, and no return or exchange of products that do not match the introduction will not be accepted. If there are products with different versions, please refer to the actual product received;

This website guarantees the purchase channel and quality, and does not accept non-quality problems, such as personal skin quality problems;

Please check the goods and the shelf life when signing for the receipt. If there is any problem, you can immediately refuse to sign. After signing the receipt, the return of non-quality problems is generally not accepted;

If there is any objection, this website reserves the right of final decision.

Exchange Policy

Our service attitude of this website is professional and prudent to ensure that the product quality is good. We will check repeatedly before the order is sent to ensure that the product is correct and the packaging is not damaged before shipment. Only the long-distance transportation process may cause damage to the goods. If this happens, please take a photo for storage, contact us on the day of receipt, and return the goods in accordance with the "return process".

After we agree to return and exchange and receive the defective, damaged, or mis-delivered product you have returned, we will arrange to ship the goods again as soon as possible according to the delivery method of your order without charging any freight. Please note that the customer is responsible for all shipping costs for returning the goods.

If the returned goods are sold out, we will return the refund of the goods to you in the original or agreed refund method.

退貨流程

 

  1. 填妥退換貨表格,申請退換貨,請註明訂單編號和訂單詳情,產品詳情等資料,以及退換或(和)退款原因。
  2. 根據客服服務員的提示,提供相應的證明或驗證材料。
  3. 收到我們退貨確認後,請妥善包好需要退回的產品,并附上退貨單號碼或本郵件以及送貨單或訂單收據。
  4. 將退貨郵寄到本網站;地址:香港九龍觀塘鴻圖道44-46號,世紀工商中心,10樓01室,聯絡人:網購部,聯絡電話:+852 3423 9041。
  5. 所有退貨產品的運費由顧客承擔,本網站恕不接受收貨人支付運費事宜。
  6. 如申請退換失敗,受理終止。如收到退回的商品不符合退換條件,本網站不會負責將貨品寄回。

 

 

 

 

Return process

 

1. Fill in our return/refund application form to apply for a return or exchange, please indicate the order number and order details, product details and other information, as well as the reason for the return or (and) refund.
2. According to the prompts of the customer service staff, provide corresponding certification or verification materials.
3.After receiving our return confirmation, please properly package the products to be returned, and attach the return order number or this email and the delivery note or order receipt.
4. Mail the return to this website; Address: Room 01, 10th Floor, Century Industrial and Commercial Center, 44-46 Hung To Road, Kwun Tong, Kowloon, Hong Kong, Contact: Online Shopping Department, Tel: +852 3423 9041.
5 .The shipping cost of all returned products shall be borne by the customer, and this website does not accept the consignee to pay for the shipping.
If the application fails, the acceptance will be terminated. If the returned goods do not meet the return conditions, this website will not be responsible for sending the goods back.

                   下載後 例印表格                         包裝退貨產品及表格           填妥後寫上退貨地址             到郵箱或郵局寄出退貨產品

退款政策

Refund policy

我們收到退回的貨品會盡快安排退款;如未收到退貨,恕無法安排退款。請注意我們在退換或者退款之前,必須檢驗退貨,如發現情況不符合退貨條件,所有退貨將不獲退換貨退款,本網站亦不負責將貨品寄回。

在任何情況下時,原訂單的運費,所有手續費和處理費等將不獲退回,不便之處,敬請原諒。我們將退回貨品的總額退回給您。如果您退回的貨品原附有外包裝、附件、贈品、特價貨品、說明書、發票等,亦必須一併退回,否者退款將不獲處理。如未收到退回附屬的贈品,退款時我們會扣除改贈品或特價貨品的價值。請注意顧客需負責退貨運費,退款手續費不可退回。

一般情況,退款由收到退貨後確認退款處理當日起四至六個星期內(工作日)可發回原來或用戶指定的付款方法及戶口。退款也會以等值的推廣優惠券或現金券形式供顧客使用。

關於退貨退款的安排,如有任何爭議,本網站保留最終決定權

 

 

 

 

 

 

 

We will arrange a refund as soon as we receive the returned goods; if we do not receive the return, we cannot arrange a refund. Please note that we must inspect the returned products before returning or refunding. If we find that the conditions are not met, all returned products will not be refunded. This website is not responsible for sending the products back.

In any case, the shipping cost of the original order, all handling fees and processing fees, etc. will not be refunded. We apologize for the inconvenience. We will return the total amount of the returned goods to you. If the goods you return originally came with outer packaging, accessories, gifts, special offers, manuals, invoices, etc., they must be returned together, otherwise the refund will not be processed. If we do not receive the returned gift, we will deduct the value of the gift or special offer when refunding. Please note that the customer is responsible for the return shipping fee, and the refund handling fee is not refundable.

In general, the refund can be sent back to the original or user-specified payment method and account within four to six weeks (working days) from the day the refund is confirmed after receipt of the return. Refunds will also be used by customers in the form of equivalent promotional coupons or cash coupons.

Regarding the arrangement of return and refund, if there is any dispute, this website reserves the right of final decision

無法送達

任何訂貨如因地址不正確或不完整,收件人不簽收或不支付關稅等原因,而無法成功派遞而被退回,本網站會聯絡顧客查核並安排再次付運或退還貨款。

無法派遞或被退回的訂單將會被收取原訂單運費和貨品總額的25%作為未能成功派送的退件處理手續費,此費用會於退款前被扣除。假若海關不退回郵件,本網站將無法進行退款。

如安排再次付運,顧客需要繳付再次付運的運費和產品/訂單總額之25%作為處理手續費。為免額外付出不必要的費用,請訂貨時小心填寫送貨資料及再次核對無誤。

Undeliverable

If any order is returned because the address is incorrect or incomplete, the recipient does not sign or pay customs duties, etc., it cannot be delivered successfully, this website will contact the customer to check and arrange for re-shipment or refund of the payment.

Undeliverable or returned orders will be charged 25% of the original order shipping fee and the total amount of the goods as a processing fee for unsuccessful delivery, which will be deducted before the refund. If the customs does not return the mail, this website will not be able to refund.

If re-shipment is arranged, the customer needs to pay the re-shipment freight and 25% of the product/order total as a processing fee. In order to avoid additional unnecessary expenses, please fill in the delivery information carefully when ordering and check again.

 

Email電子郵件:
Phone 電話: +852 3423 9041
Address地址: 香港九龍觀塘鴻圖道44-46號,世紀工商中心,10樓01室